KYC Policy

At Ninewin, player safety and compliance with regulatory obligations are among our top priorities. Our Know Your Customer (KYC) policy outlines the steps we take to verify the identity of our users and ensure that our services are not misused for illegal or fraudulent activity. This process helps us maintain a trustworthy and transparent gaming platform that aligns with UK standards.

Why KYC Verification Is Necessary

KYC procedures are essential for identifying players and confirming that they are legally permitted to use our services. In addition to helping us prevent underage gambling, these steps are a critical part of our anti-money laundering (AML) framework. Regulatory compliance also requires us to monitor activity and report any suspicious behaviour. Without KYC, we would be unable to operate as a secure and reputable platform.

When KYC Is Required

The verification process may be triggered during registration, before a withdrawal, or if unusual activity is detected. In some cases, players may be required to complete KYC before accessing full features of their account. We encourage early verification to avoid delays when requesting payouts or making changes to account settings. The process is straightforward and typically completed within 24 to 48 hours.

Which Documents Are Required

To verify identity, players must submit a valid government-issued photo ID, such as a passport, national ID card, or driving licence. Additionally, a recent proof of address—such as a utility bill or official bank statement—dated within the last three months is needed. If a player uses a payment method like a bank card or e-wallet, we may request evidence of ownership. These documents help confirm both identity and the legitimacy of financial activity.

How the Verification Process Works

Players can upload the required documents through their Ninewin account dashboard in the designated verification section. Once submitted, our compliance team reviews each document carefully for clarity and accuracy. If any document is unclear or expired, we will request a replacement or additional information. All communication during this process is handled securely and confidentially.

Data Privacy and Confidentiality

All documents submitted for KYC purposes are processed in accordance with the UK General Data Protection Regulation (UK GDPR). We store your information securely using encryption protocols and restrict access to authorised personnel only. Your data is never shared with third parties unless required by law or relevant regulatory authorities. We are fully committed to maintaining confidentiality throughout every step of the KYC process.

Consequences of Not Completing KYC

Failure to complete KYC may result in temporary suspension of account services, including the ability to deposit or withdraw funds. Continued non-compliance could lead to permanent account closure in line with our operational policies. These actions are taken to protect both the player and the platform from potential abuse. We strongly advise all users to complete verification promptly upon request.

Policy Updates

Ninewin reviews and updates its KYC policy on a regular basis to remain in full compliance with evolving regulatory frameworks. If significant changes are made, players will be notified either directly via email or through an announcement on the platform. The most up-to-date version of this policy will always be available on our website. By continuing to use our services, users agree to adhere to the current version of the KYC policy.